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CHANDELIER REPAIR / LAMP REPAIR / LAMP PARTS / SHADE REPAIR / THE LIGHTING GUY

Experienced Chandelier & Lamp Repair Specialist in the Waterloo Region Since 2006
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Terms & Conditions

 

 

 

Return Policy
 
The Lighting Guy is a small company and I really do appreciate your business. I am committed to making you happy. If you are unsatisfied with your purchase for any reason, you can return it within 30 days for exchange or a full refund (excluding shipping charges). All returns must be in original factory condition, including all packaging materials, inserts, warranty cards (not filled out), manuals and all accessories. Returned items that do not meet these requirements may be subject to a restocking fee. Shipping charges are non-refundable. 
 
 
 
Special Order Policy
 
A special order is an item that I do not normally stock, but may be able to order for you...
 
  • All special orders are to be paid in full prior to ordering
  • All special order sales are final
  • Delivery date is an approximate, be assured The Lighting Guy will be on top of your order with vendors.
 
 
 
How To Make A Return

Contact The Lighting Guy by telephone at 519 241 9927 or email to let me know there’s a problem, and I'll give you a RETURN NUMBER (R#). Make sure to write your R# on the outside of your box when sending your return.  Once I receive your return, I'll check it out and contact you to complete the return. It’s that simple!

Thanks again for shopping with The Lighting Guy ! I'll continue to work hard to make it worth your while to order from me again in the future!